Last updated: 9 February 2026
"Great leadership fostering a caring culture and strong safeguarding, but basic activities and some agency staff hold it back."
The provider had robust systems and processes in place to safeguard people from the risk of abuse and support them to stay safe. Staff were aware of the correct procedures for giving medicines safely.
There was a calm and positive atmosphere within the home. Staff we spoke with told us that they understood and shared this vision.
There were suitable numbers of staff to meet people's needs and help them to stay safe. When agency staff were deployed the registered manager ensured that the same staff were used.
The provider gave staff a comprehensive eight day induction programme with annual updates. Staff training needs were identified in regular supervisions and appraisals.
The registered manager promoted a person centred, caring culture which was shared by staff. Staff had a clear understanding of their roles and responsibilities and were comfortable approaching the registered manager with any queries.
One relative told us, 'Our [loved one] likes it in the sensory room. He listens to music. Staff take him on walks, for a pub lunch.'
Just basic activities like sensory room, music, walks and pub lunches, no coordinator or special programmes to make the job more interesting.
Our [loved one] likes it in the sensory room. He listens to music. Staff take him on walks, for a pub lunch.
They use some agency staff to cover shifts, even if they try to keep the same familiar faces.
When agency staff were deployed the registered manager ensured that the same staff were used to ensure continuity for people.
Only standard induction training and supervisions, no specialist courses or funded qualifications.
The provider gave staff a comprehensive eight day induction programme with annual updates. Staff training needs were identified in regular supervisions and appraisals.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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