Last updated: 10 February 2026
"Good staffing lets staff spend extra time with residents and a positive culture supports the team, but inconsistent audits fail to spot shortfalls in care records."
Records we viewed identified some medication administration errors. However, these had been reviewed and appropriate actions taken. Staff had received medication training and had their competencies reviewed.
Staff spoke positively about the support they were given to keep up to date with the changes... Comments... 'Staff meetings happen often... The good thing about [registered manager name] is they are happy for me to try things..., they have an open mind.'
The service was currently overstaffed, so staff were being deployed in a variety of different ways to best meet people's needs. A staff member said, 'We are enjoying spending extra time with residents at the moment because we are over on numbers.'
Per 2019 comprehensive inspection: Staff were provided with the opportunity to attend training and spoke positively about the training they received. All staff were in the process of recompleting all mandatory training.
The audit process was not always consistent in highlighting shortfalls. Some care plans did not contain sufficient information.
Per 2019 comprehensive inspection: We observed various activities taking place, including quizzes, games and an external singer. Pictures of people participating... trips to the seaside, local pub and the black country museum.
Managers quality checks like audits do not always spot shortfalls in care records.
The audit process was not always consistent in highlighting shortfalls. Some care plans did not contain sufficient information which posed an increased risk of people not receiving effective care and treatment.
Only standard mandatory training with no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: All staff were in the process of recompleting all mandatory training... its online and it gets updated each month so there is always something new to learn.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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