Working at Hilton Residential Home
Quarry Street, Burnley, BB12 8PH
Operated by Mr & Mrs J R Buirds
21 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Supportive management and staff feeling valued with good training, but failures to seek prompt medical advice after falls and inconsistent activities are concerns."
Safety & Risk
4/10
!
Per 2019: Staff failed to seek medical advice for head injuries on two occasions; DoLS authorisations lacking for three people (rectified post-inspection). Per 2021: Strong IPC, PPE and testing.
Staff Culture
6/10
✓
Per 2019: Staff felt supported by the registered manager, described as easy to approach; demonstrated desire to provide quality care.
Staffing Levels
5/10
!
Per 2019: Sufficient numbers of suitably qualified and skilled staff were deployed; observations showed adequate numbers, though some staffing concerns noted by residents.
Training & Dev
6/10
✓
Per 2019: Staff had received training relevant to their role; they were competent, knowledgeable, with regular supervisions and staff meetings.
Management
7/10
✓
Per 2019: People, family members and staff all described the registered manager as supportive and approachable. The leadership promoted person centred care and a positive culture.
Programmes
4/10
!
Per 2019: Some activities like armchair exercises and singers took place, but the activity plan was not always fulfilled as planned.
Points to consider
Staff did not always get medical advice right away after head injuries from falls.
Per 2019: We found two occasions when this had not happened.
The activities plan is not always followed, so the job is mostly routine personal care with little variety.
Per 2019: the activities had not always been delivered as planned.
Staffing is adequate but residents mentioned some concerns about levels.
Per 2019: while there may be some staffing concerns, overall, they were confident their needs were met.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews