Working at Hilton Lodge

Staff were trained in safeguarding adults and the service had a safeguarding policy. Referrals had been made appropriately to CQC and the local authority when there were concerns. Risk assessments were up to date and varied.

Staff told us the registered manager was always available, including out of hours to provide guidance and support. They told us they enjoyed working at the service and one staff member commented, 'There is good teamwork.'

There were enough staff to meet people's needs and the registered manager used bank staff in the event of an emergency.

Staff were trained in key areas and new staff undertook the Care Certificate. Staff also undertook other nationally recognised courses in care, and the service encouraged them to do so. Supervision took place regularly.

The registered manager was very involved in the management of the service, and worked there most days. Their day to day involvement ensured the quality of care was good, and audits took place in key areas to evidence this.