Working at Hilton House

Staff numbers were spread wrong between floors, leaving one floor short of workers at times.

there were insufficient numbers of staff members deployed to the first floor, meaning people did not always receive the right support at the right time.

Room alarms to alert staff were not always turned on right, and temperatures were not checked twice a day as needed.

room monitoring alarm systems were not always set correctly... Individual temperatures were not being taken twice daily in accordance with government guidance.

New manager is approachable but oversight missed some risks like alarms and staff placement on the day.

Management oversight was not always sufficient to mitigate risks. Door sensors, risk management and deployment of staffing required more robust monitoring.