Working at Hilton House
175 Shrub End Road, Colchester, CO3 4RG
Operated by Hilton House (Essex) Limited
10 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by approachable management in an open culture with good training, but safety issues like poor mask fitting and COVID staff pressures hold it back."
Safety & Risk
6/10
✓
2022: staff masks not fitted correctly, infection policies not personalised though actions taken; per 2019: good safeguarding, risk assessments, safe medicines management.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: open culture, approachable manager, staff felt able to suggest improvements, calm atmosphere.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: good stable staff team for long time, enough staff for flexible needs; 2022: measures to mitigate COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: regular training and supervision, staff encouraged to undertake qualifications, some completed specialist training for residents' conditions.
Management
7/10
✓
Staff felt supported by the management (2022); per 2019 comprehensive inspection: registered manager approachable, people and staff felt listened to and involved.
Programmes
6/10
✓
Per 2019 comprehensive inspection: supported to college courses, snooker, community outings, hobbies, pet care; 2022: staff supported people to continue activities they enjoy.
Points to consider
COVID caused staff shortages that needed special measures to cover shifts.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Staff sometimes failed to fit masks right over nose and infection policies were not specific to the home.
Staff had received training in PPE, however, they were not ensuring their masks were fitted correctly over their nose, which led to them slipping down. The Infection control and visitors' policies needed to be more personalised to reflect the systems in place at the service.
No activities coordinator or special programmes, just support for basic outings and hobbies.
Staff supported people to go out safely and continue activities they enjoy (2022); per 2019: people supported to college courses, playing snooker, maintain hobbies
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews