Working at Hilton House
92 Hilton Road, Wolverhampton, WV4 6DR
Operated by Arcare (West Midlands) Limited
3 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Approachable management and effective safety systems support staff well, although staffing lacks stable teams and activities have no dedicated coordinator."
Safety & Risk
8/10
✓
The service had effective systems in place to ensure people were protected from the risk of abuse... People were protected from harm by the provider having effective systems in place to monitor medicine management.
Staff Culture
7/10
✓
Staff told us they were supported and clear about what was expected of them. They told us the registered manager was very supportive and always around to give guidance and advice.
Staffing Levels
6/10
✓
Staff we spoke with told us they felt they were enough staff working at the service to support people effectively.
Training & Dev
7/10
✓
People benefitted from having a staff team who were encouraged by the provider to undertake further qualifications and training to develop their practise.
Management
8/10
✓
Staff told us the registered manager listened to them and was keen to hear ideas on how the service could be improved. They told us the registered manager was always available and approachable.
Programmes
6/10
✓
Activities were provided to people seven days a week... Activities included, disco's, cooking, shopping trips, meals out and people were supported to go on holidays.
Points to consider
Staffing is adequate with enough people on shift to meet needs, but no word on stable long-term teams or very low workloads.
Staff we spoke with told us they felt they were enough staff working at the service to support people effectively.
Activities offer regular variety like outings, cooking and discos, but no dedicated coordinator or specialist programmes.
Activities included, disco's, cooking, shopping trips, meals out and people were supported to go on holidays.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews