Working at Hilton Brook House
Hilton, Bridgnorth, WV15 5PE
Operated by Hilton Brook House Limited
31 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Approachable management that resolves issues and a happy family-like team, although staffing could benefit from more people on shift."
Safety & Risk
7/10
✓
Some stock level checks... not consistently completed. This was rectified immediately... risks were assessed and managed... Staff understood their responsibilities in relation to safeguarding
Staff Culture
7/10
✓
The registered manager told us, 'The staff are like my family.' A relative told us... 'They seem a happy team.'
Staffing Levels
6/10
✓
People told us they thought there were enough staff... Staff told us that they thought there were enough staff, but that they could always benefit from more.
Training & Dev
6/10
✓
Staff received a full induction... Staff received training to ensure that they were suitably skilled... scheme in place to reward staff for achieving additional training accreditations
Management
8/10
✓
People and staff told us that the registered manager was approachable. A staff member said, 'You can go to any of the management team and if you have an issue, it gets resolved.'
Programmes
6/10
✓
People had access to activities... singer performing... A family member said, 'There is something going on all the time...'
Points to consider
Staffing is adequate but staff say they could always benefit from more people on shift.
Staff told us that they thought there were enough staff, but that they could always benefit from more.
Only standard induction and training with rewards for extra qualifications, no specialist courses or funded career development.
Staff received a full induction... Staff received training to ensure that they were suitably skilled... scheme in place to reward staff for achieving additional training accreditations
Activities happen regularly like music and garden time but no dedicated coordinator or special programmes.
People had access to activities, interests and hobbies... singer performing... nice little garden
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews