Working at Hilltop
Ridge Walk, Ruardean Hill, GL17 9AY
Operated by The Orchard Trust
6 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff praised training and support, people kept safe from harm with stable staffing, but activities lack a dedicated coordinator and extra variety."
Safety & Risk
8/10
✓
People were kept safe from the risk of abuse or harm. Records showed that accident and incidents were recorded, reviewed and actions were taken to help prevent further occurrences.
Staff Culture
7/10
✓
Staff were positive about the consistent and supportive management team. They felt supported and valued the provider's input and monitoring of the service.
Staffing Levels
7/10
✓
People were supported by an established staff team who knew their needs well. Staff from Hilltop and the provider's other locations helped to cover any staff absences.
Training & Dev
8/10
✓
Staff assured us that they had the support and training they needed to carry out their role. They praised the support and training they received and had access to the provider's in-house training department.
Management
7/10
✓
An established registered manager was in post who knew people, staff and the provider's values well. They led by example and provided staff with ongoing support.
Programmes
6/10
✓
People were encouraged and supported to have access to a wide range of activities in the community and carried out a variety of activities in the home such as arts, crafts and nail care.
Points to consider
No dedicated activities coordinator or specialist programmes, just basic crafts, outings, and college for one person, so the role lacks extra variety beyond personal care.
variety of activities in the home such as arts, crafts and nail care. One person was supported to choose a course and attend college each term.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews