Working at Hilltop House
30 Hilltop Road, Reading, RG10 9BN
Operated by Hilltop House Limited
8 bedsResidential homes
Workplace Score
7.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.9/10
Key Finding
"Inspiring management, strong team spirit where staff feel valued, and enough staffing, but activities lack a dedicated coordinator and some training records are missing."
Safety & Risk
8/10
✓
People were protected from avoidable harm... Staff effectively identified and assessed risks... People received their medicines safely... open culture, where staff felt empowered to report incidents.
Staff Culture
9/10
✓
Staff felt valued and respected by the registered manager and staff who had created a true sense of family within the service... strong team spirit amongst the staff.
Staffing Levels
8/10
✓
There were enough staff... Staff consistently told us their workload was manageable and organised to enable them to spend quality time with people.
Training & Dev
7/10
✓
Staff had been supported to develop... Induction for new staff was based on the Care Certificate... formal bi-monthly supervisions, although these had not always been recorded.
Management
8/10
✓
People, relatives and professionals described the registered manager to be conscientious and committed... Staff consistently told us they were inspired and motivated by the registered manager.
Programmes
6/10
✓
Staff supported people to access local facilities and activity centres, theatre, football, singing sessions and gentle exercise.
Points to consider
No dedicated activities coordinator or named specialist programmes, so the role relies on staff leading basic outings and group sessions like singing.
Staff supported people to take part in activities according to their wishes... access local facilities and activity centres... singing sessions.
Training is solid with regular supervisions, but some records were missing and no funded qualifications or career pathways mentioned.
Staff confirmed that they had received formal bi-monthly supervisions, although these had not always been recorded.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews