Working at Hilltop Court Nursing Home

The service was in continued breach of legal regulation in relation to how risk was assessed, managed and mitigated; and a new breach of regulation in how the provider ensured sufficient numbers of suitably experienced and skilled staff.

Feedback from staff was that the morale within the service was poor and staff told us they were not always able to take their allocated breaks... Not all staff felt valued or able to raise concerns.

We consistently received feedback that there was not enough staff available to meet people’s needs... higher use of agency staff on one unit whilst the other unit has more consistently staffed.

There were shortfalls in the training and support offered to staff and limited evidence staff were receiving appraisals to support ongoing development within their role.

Feedback about the managers and leaders was mixed. Some staff told us there was limited oversight and the manager was not visible within the home, whilst other staff members indicated they felt supported in their role.

We observed there were limited opportunities for stimulation and interaction with people through meaningful activities... limited opportunities to engage with local communities and a lack of stimulation for people.