Working at Hilltop
32 Trewartha Park, Weston-super-mare, BS23 2RT
Operated by Achieve Together Limited
7 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Proactive management and positive team culture stand out, although training gaps in safeguarding and reliance on agency staff need addressing."
Safety & Risk
7/10
✓
Medicines were managed and administered safely... Regular medicine audits were conducted... Risks to people had been individually assessed... Staff confident concerns were thoroughly investigated.
Staff Culture
7/10
✓
A staff member said 'Very much a team. We talk quite openly.' A relative said 'staff morale has gone right up.'
Staffing Levels
5/10
!
Rotas demonstrated safe staffing levels were maintained, this was with the use of agency staff... Comments from staff included... 'Staffing hasn't been great, we are reliant on agency'.
Training & Dev
4/10
!
Training compliance rates for some areas such as safeguarding, fire awareness and positive behaviour needed increasing. The provider was open that staff supervisions were not up to date.
Management
7/10
✓
Staff said 'The manager is proactive. Gets on with things straight away' and 'Will listen if we raise a concern'; relative said 'The new manager is amazing... staff morale has gone right up'.
Programmes
6/10
✓
People went swimming, walking and horse riding... He has a trip every week, donkey sanctuary and safari park... goes to the motor show.
Points to consider
Training has gaps in key areas like safeguarding and fire safety, and staff check-ins are not up to date.
Training compliance rates for some areas such as safeguarding, fire awareness and positive behaviour needed increasing. The provider was open that staff supervisions were not up to date.
Agency staff are relied on to maintain safe levels after recent team changes.
Safe staffing levels were maintained, this was with the use of agency staff. The service had been through recent management and staff changes... 'we are reliant on agency'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews