Working at Hillswood Lodge
9 The Close, Stoke On Trent, ST9 9JH
Operated by Hillswood Care Limited
21 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"A family-like culture and strong safety with stable long-serving staff and supportive management, although activities are basic without specialist programmes."
Safety & Risk
8/10
✓
2020: Assured safe IPC across all areas incl. PPE, testing, outbreaks. Per 2019: Safeguarding systems in place, risks assessed, medicines safe, lessons learned from incidents.
Staff Culture
8/10
✓
Per 2019: The service had a positive person-centred culture. One staff member said the service was, 'Just like one family.'
Staffing Levels
7/10
✓
Per 2019: There were enough staff to meet people's needs... 'Didn't have to wait.' 'Staff have been here an awful long time which is a positive.'
Training & Dev
7/10
✓
Per 2019: Staff who received ongoing training... 'I don't think there is any training we haven't had.' Regular supervisions. Staff enrolled on dementia champion course.
Management
7/10
✓
Per 2019: Both people and staff told us the registered manager was approachable... engaged people and staff. Staff were supported by the registered manager during periods of anxiety (2020).
Programmes
6/10
✓
Per 2019: The service had daily activities... such as games and music and keep fit sessions. Observed people engaged in musical entertainment. Staff continued to provide activities (2020).
Points to consider
Activities are regular but basic like games, music, and keep fit, so the role lacks specialist programmes or creative innovations to make days more fulfilling.
Per 2019: daily activities such as games and music and keep fit sessions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews