Working at Hillswood House Care Home
15 The Avenue, Stoke-on-trent, ST7 1AQ
Operated by Hillswood Limited
55 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.0/10
Key Finding
"Staff receive regular training, supervisions and feel supported, but no registered manager and medicine safety issues hold it back."
Safety & Risk
4/10
!
We found 1 person's medicines in stock did not match the amount that should have been available and poor recording around another medicine that had not been administered and could not be located.
Staff Culture
6/10
✓
Staff told us they felt supported and felt positive about the manager.
Staffing Levels
6/10
✓
People were supported by enough suitably trained and experienced staff.
Training & Dev
6/10
✓
Staff received up-dated training and had regular supervisions and meetings to support them.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
5/10
!
People were supported to participate in activities and an activities coordinator had been recently recruited.
Points to consider
No permanent manager in post, so leadership and oversight have gaps like missed safety issues in audits.
At the time of our inspection there was not a registered manager in post. Quality audits and checks... were not always effective in identifying issues.
Some medication errors like wrong stock levels and poor records, plus slow cleaning of urine-soaked items.
We found 1 person's medicines in stock did not match... poor recording around another medicine... staff had not promptly dealt with a pressure cushion with urine on it.
Activities are basic like bingo and quizzes with mixed feedback, and the new coordinator has not started yet.
People and relatives views on activities were mixed. One relative told us, '[Person] likes Bingo and exercises but to be honest there ought to be more.' The manager told us they had recently recruited an activities coordinator although they had not been in as planned due to unforeseen circumstances.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews