Last updated: 10 February 2026
"Managers are well-liked and there's a positive culture, although training gaps from the pandemic hold it back."
Systems were in place to safeguard people from the risk of abuse. Staff had been trained… People's risks were assessed and monitored… Medicines were managed safely… Audits were completed regularly.
The provider promoted a positive and open culture. Relatives and staff spoke positively about their experience with the management… Staff engaged with the provider through regular meetings.
There were enough staff working at the service. Staff rotas showed there were enough staff on shift at all times. One staff member told us, 'Yes we have enough staff.'
Staff training was tracked… We saw some training was outstanding. The registered manager explained training had been hampered due to the pandemic. However, they had a plan in place.
Relatives and staff spoke positively about management. A staff member said, 'they are a good person who loves working with their team… they respect people and they take people as they are…they are fair.'
People were able to participate in activities they liked… Care plans recorded what activities people liked to do. The service had an activities planner… including community-based activities such as arts and crafts at the local library.
Some training is still not up to date because of the pandemic, no specialist courses mentioned.
We saw some training was outstanding. The registered manager explained to us training had been hampered due to the pandemic.
Staffing is adequate but nothing special, no details on agency use or staff retention.
There were enough staff working at the service. Staff rotas showed there were enough staff on shift at all times.
Activities are basic like outings and music with a planner, but no dedicated coordinator or specialist programmes.
The service had an activities planner which also highlighted things people liked to do or participate in. This included community-based activities such as arts and crafts at the local library.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp