Working at Hillside Nursing Home

Adequate staffing but agency workers cover shifts when needed.

Agency staff were recruited to cover when needed and the provider was able to maintain their assessed staffing levels.

Only standard mandatory training, no specialist courses or funded qualifications.

Mandatory training included safeguarding, dementia, infection control and moving and handling.

Basic activities like games, exercises and TV, no coordinator or special programmes to vary the role.

There was a weekly activity programme for activities... staff spent time with people watching TV, playing games and doing exercises.