Working at Hillside Lodge
Spiro Close, Pulborough, RH20 1FG
Operated by Shaw Healthcare Limited
60 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Approachability of the manager and motivated staff create a positive culture, but occasional short-staffing leaves them feeling rushed."
Safety & Risk
7/10
✓
People remained safe at the service. People were protected by safe recruitment procedures... Risk assessments were completed... People received their medicines safely
Staff Culture
7/10
✓
Staff were motivated and hardworking. They shared the philosophy of the management team. Staff spoke positively about the registered manager
Staffing Levels
5/10
!
People, relatives and staff mostly said there were sufficient staff... However a few people and some staff commented that staffing levels were not always good... 'They are rushed off their feet'
Training & Dev
6/10
✓
Staff had completed safeguarding training. Staff without formal care qualifications completed the Care Certificate... New staff received an induction... Staff received supervision and team meetings
Management
7/10
✓
Staff spoke highly of the registered manager and management team... the registered manager was approachable and had an 'open door policy.'
Programmes
6/10
✓
There were two designated activities co-ordinators who arranged activities. Some entertainers also visited... a variety of activities had been provided including a craft session
Points to consider
Staffing is adequate most of the time but sometimes short-staffed, especially evenings, so staff can feel rushed.
some people and staff said that at times the staff were stretched... 'Numbers of staff during the day are OK, but in the evenings it is a bit light' and 'I think they are a bit short-staffed here'
Only standard mandatory training like the Care Certificate and supervisions, no specialist courses or funded qualifications.
They completed training courses which the provider deemed as mandatory... Care Certificate... diabetes, moving and handling... Staff received supervision
Activities are regular with coordinators but basic like crafts and entertainers, no specialist programmes.
two designated activities co-ordinators... craft session... entertainers also visited... trips out in a mini-bus
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews