Working at Hillside Lodge Care Home
Hillside Lodge, Berwick-upon-tweed, TD15 2BY
Operated by Hillside Lodge Care Limited
50 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Strong infection prevention and control using PPE effectively and managing outbreaks well, although COVID caused staff pressures needing special measures."
Safety & Risk
7/10
✓
We were assured the provider was preventing infections, using PPE effectively, accessing testing, managing outbreaks, and meeting vaccination requirements.
Staff Culture
/10
✕
Targeted COVID-19 infection prevention and control inspection; culture not covered.
Staffing Levels
5/10
!
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training & Dev
/10
✕
Targeted COVID-19 infection prevention and control inspection; training not covered.
Management
/10
✕
Targeted COVID-19 infection prevention and control inspection; leadership and management not covered.
Programmes
/10
✕
Targeted COVID-19 infection prevention and control inspection; activities and programmes not covered.
Points to consider
Staffing was adequate but COVID caused staff pressures that needed special measures to handle.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews