Working at Hillside
31 Albany Street, Ilkeston, DE7 5AD
Operated by Achieve Together Limited
2 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Brilliant leadership praised by staff and relatives plus a supportive culture, but staffing had to increase for one person and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People were safeguarded from abuse and avoidable harm. Risks were assessed and monitored. Medicines were managed safely and incidents were reviewed with learning shared.
Staff Culture
8/10
✓
Staff received regular supervision, were clear about their role and responsibilities, and told us they felt supported in their roles. Staff meetings regularly took place with opportunities to discuss matters.
Staffing Levels
6/10
✓
Staff and relatives felt staffing levels were at an appropriate level. A staff member told us, 'Yes there is enough staff, staffing has been increased to meet [person's] needs.'
Training & Dev
7/10
✓
Staff training was relevant and up to date and included specific training to meet people's individual needs. Staff told us the training was good. One staff member said, 'The training is good, it's really detailed and interesting.'
Management
8/10
✓
Relatives and staff were complimentary about the leadership of the service. A relative told us 'The manager is excellent.' And a staff member told us, 'The management are brilliant...'
Programmes
6/10
✓
People were supported to take part in a wide variety of activities relevant to them, both in and outside of the service. This included meeting up with friends, holidays, days out and visiting their relatives.
Points to consider
Staff numbers are enough to meet needs but had to be increased for one person and no details on stable long-serving team or spare capacity for unhurried care.
A staff member told us, 'Yes there is enough staff, staffing has been increased to meet [person's] needs.' A relative told us, 'Yes, staffing levels are suitable, there is always enough staff when I visit.'
Staff support outings, holidays, days out and hobbies which add variety but no dedicated activities coordinator or specialist programmes to make days more creative.
People were supported to take part in a wide variety of activities relevant to them, both in and outside of the service. This included meeting up with friends, holidays, days out and visiting their relatives.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews