Working at Hillside House
15 Wood Lane, Leeds, LS6 2AY
Operated by Care Network Solutions Limited
8 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff feel supported in an open culture with enough staff and varied activities, but big training gaps and weak management checks hold it back."
Safety & Risk
4/10
!
Per 2020 comprehensive inspection: In most cases we found medicines were managed in a safe way although this was not consistently the case... no bowel management plan in place.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Staff we spoke with said morale was good, they felt well supported and they were able to approach the registered manager... open and transparent culture.
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: There were enough staff deployed to ensure people received appropriate care and support. 2022: registered manager had no concerns around staffing.
Training & Dev
2/10
✕
Per 2020 comprehensive inspection: Staff training was not consistently up-to-date... only four out fourteen staff were food hygiene trained and five out of fourteen staff were up-to-date with challenging behaviour.
Management
4/10
!
Per 2020 comprehensive inspection: Quality assurance systems were in place, but they were not sufficiently robust... This was a breach of regulation 17 (good governance).
Programmes
5/10
!
Per 2020 comprehensive inspection: People and relatives told us they had a varied range of activities and opportunities available each week... encouraged to access their local community, including attending local cafes and events.
Points to consider
Big gaps in staff training, like only a few trained in food hygiene or handling challenging behaviour.
only four out fourteen staff were food hygiene trained and five out of fourteen staff were up-to-date with challenging behaviour
Managers checks are not thorough enough, missing problems like training gaps and medication issues.
Systems to assess, monitor and improve the service were not sufficiently robust... breach of regulation 17
Medication sometimes handled wrong, like daily laxatives given without noting why or a care plan.
One person was prescribed an 'as required' medicine for constipation which staff had been giving daily, but they had not documented the reasons why it had been given. There was no bowel management plan
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews