Working at Hillside Homes

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service managed incidents affecting people's safety well and shared lessons learned.

The provider had enough appropriately skilled staff to meet people's needs and keep them safe. The numbers and skills of staff matched the needs of people using the service.

People were supported by staff who had received relevant and good quality training in evidence-based practice including mental health needs, epilepsy and human rights. Inspectors signposted the registered manager to information on training on how to support people when they are distressed.

Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Managers worked directly with people and led by example.

People were supported to participate in social and leisure interests... care staff regularly reviewed how activities were planned across the week to ensure... balance of time spent relaxing at home and time spent engaged in activities in and out of the service.