Working at Hillside
Alcester Road, Birmingham, B47 5NS
Operated by Extel Limited
20 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported by a caring manager in a strong culture with safe practices, but staffing is adequate and training basic."
Safety & Risk
7/10
✓
Staff were aware of the risks... individual risk assessments in place... Accidents and incidents were recorded... reviewed... people's medicines were administered and managed safely.
Staff Culture
7/10
✓
The registered manager had developed a strong caring culture... Staff told us they felt supported by the registered manager... staff meetings occurred regularly and they were asked for their suggestions.
Staffing Levels
5/10
!
There was enough staff employed to meet people's care needs.
Training & Dev
5/10
!
The registered manager told us staff training was based on the care certificate.
Management
7/10
✓
The registered manager listened to the views of people, their relatives and staff when developing people's care and the home further. Staff told us they felt supported... 'I love my job. We work in a very good home.'
Programmes
5/10
!
The provider had a planned programme of activities for people to join in if they wished... a fitness and exercise class was on offer.
Points to consider
Staffing is adequate but nothing special, no details on low agency use or staff staying long-term.
There was enough staff employed to meet people's care needs.
Only basic training like the care certificate and shadowing, no specialist courses or funded qualifications.
The registered manager told us staff training was based on the care certificate... New staff were offered the opportunity to spend time shadowing.
Activities programme exists with a coordinator and things like exercise classes, but no creative innovations or special projects.
The provider had a planned programme of activities... We spoke with... the activities' coordinator... a fitness and exercise class was on offer.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews