Working at Hillside

People were protected from avoidable harm. Staff knew how to support people in a way that minimised the risk of harm. Staff knew how to recognise abuse and had the confidence to report any concerns.

The registered manager not only led by example they created an inclusive and empowered staff team.

The home benefitted from a stable staff group. People told us they were happy with the staff and knew them all very well.

Staff were supported with a robust induction process which involved, the allocation of a 'buddy' an existing and experienced member of staff. All staff received ongoing support from a line manager, refresher training and an annual review of their performance.

The registered manager demonstrated exceptional leadership and management skills. There was a commitment to challenge discrimination at all levels.

The service had recently won an 'innovation award' at the local authority dignity awards. The service had been chosen due to its diverse use of technology within the home, which included virtual reality headsets for personalised adventure experiences.