Working at Hillside

Risk plans sometimes lack clear guidance for staff and medication records are missing, so you might not always know exactly how to keep people safe.

People’s risk assessments did not always include enough guidance for staff to mitigate risks to them. The registered manager had not always ensured there were medicines administration records and guidance for staff.

New staff hires miss full job history checks, which raises concerns about who you might be working alongside.

Staff had not always been recruited safely; the provider had not ensured full employment history was obtained.

Oversight and governance weak, so problems like incomplete incident trackers and unreported safeguarding issues slip through.

The provider’s governance processes were not always used effectively to monitor the quality of the service. Trackers to monitor incidents, and safeguarding concerns were not always completed/updated fully.