Working at Hillsborough Residential Home
Southern Road, Callington, PL17 7ER
Operated by Hillsborough Residential Home Limited
22 bedsResidential homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.4/10
Key Finding
"Sufficient daytime staffing and improving staff morale, but chaotic management without a permanent manager and poor training records hold it back."
Safety & Risk
2/10
✕
Medicines were not always stored securely... improvements needed to people’s medicines record charts... CQC and the local safeguarding authority were not always notified of allegations of abuse. Incidents and accidents were not recorded with enough detail.
Staff Culture
5/10
!
Feedback from staff was mixed, however they told us they felt the situation was improving. Comments included; “It’s been difficult but things seem to be settling” and “Staff morale is better; we are working as a team.”
Staffing Levels
5/10
!
During the day there were enough staff to support people in line with their identified needs... Overnight there were 2 members of staff on duty, but processes to support safe recruitment had not been followed including negative reference not followed up.
Training & Dev
2/10
✕
There was no record of staff training to enable managers to identify gaps in training... Staff had not completed training in these areas. Staff told us they received regular supervision, however we did not see any records.
Management
2/10
✕
The registered manager had left the service and cancelled their registration shortly before the inspection. At the time of the inspection a senior carer was overseeing the service with the support of the provider. They had no previous managerial experience... admitting the situation was ‘chaotic.’
Programmes
2/10
✕
An activity co-ordinator had been employed but had left the service a month before the inspection. There were no daily organised activities taking place and people had little to occupy them.
Points to consider
No permanent manager in charge, and the temporary setup has been chaotic.
The registered manager had left the service and cancelled their registration shortly before the inspection... a senior carer was overseeing the service... no previous managerial experience... admitting the situation was ‘chaotic.’
No records of staff training or supervisions, and gaps in training for specific health conditions.
There was no record of staff training to enable managers to identify gaps... Some people had specific medical conditions. Staff had not completed training in these areas... we did not see any records of supervision meetings.
Medication not stored or given safely at times, and some concerns about possible abuse not reported to authorities.
Medicines were not always stored securely. The medicines fridge was unlocked... When handwritten entries were made these were not always checked... CQC and the local safeguarding authority were not always notified of allegations of abuse.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews