Last updated: 9 February 2026
"Strong management and supportive staff culture, but high agency staff use and medicines risk assessment shortfalls need attention."
Good safeguarding and learning from incidents, but shortfalls in medicines risk assessments, audits, and processes identified and addressed on the spot.
Staff feel supported with open discussions in meetings and supervisions; relatives describe positive, caring atmosphere; freedom to speak up processes in place.
Enough suitably trained staff but still a lot of agency staff used; some staff reported shortages at busy weekend times, now addressed by allocating more.
Staff received mandatory training including safeguarding annually, infection control, SALT eating and drinking, Makaton, and medicines competency checks.
New registered manager in place with good oversight, supported by leadership; relatives and staff praise manager as approachable, passionate, and responsive to concerns.
People supported to access community activities like bowling, church, pub, cookery class, shopping, and clubs; relatives note improvements in outings.
Lots of agency staff are used even though they know the residents, and there were shortages at busy weekend times until more were added.
although there were still a lot of agency staff, they were regular staff and knew people’s needs... some staff said there were not enough staff at busy times during the day during the weekend.
Medication risk assessments are missing for some people and audits of medication processes are not fully effective.
Risks to a person in relation to their medicines was also not in place and shortfalls were found in relation to medicines audits and processes.
Only standard training like safeguarding and infection control with some specialist sessions, no funded qualifications or career development mentioned.
Staff completed safeguarding training annually... All the staff have completed infection control training... staff had recently attended a SALT eating and drinking training session.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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