Working at Hillgrove Residential Home

Leadership has serious failings, no proper oversight and recent manager turnover.

There had been a home manager in post who had recently left. A newly appointed manager started during our assessment. The provider remained in breach of legal regulation 17 good governance.

Mandatory training behind for the provider and some staff on basics like fire safety and medicines.

The provider was providing care and support to people at the service without any recent mandatory training such as manual handling or fire safety. Some staff still needed to complete some mandatory training including fire safety, safe administration of medicines and safeguarding vulnerable adults.

Safety problems like fire doors propped open and equipment not set right risk harm to residents.

We found fire doors being propped open specifically in the basement... all the pressure relieving mattresses were not at the correct setting and the provider had not identified this as a concern.