Working at Hilldales Residential Care Home

Staff and leaders demonstrated a positive, compassionate, listening culture which promoted trust and understanding between them, and people using the service and were focused on learning and improvement.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

Staff received relevant and good quality training in evidence-based practice. Staff had also completed nationally recognised qualifications in health and social care.

Staff confirmed the management team was visible and led by example. Staff felt confident about their leadership to ensure the overall running of the service.

The residents are provided with a range of activities and have a well-being member of staff who spends quality time with the residents. Residents are supported to follow their interests and take part in activities that are meaningful to them.