Working at Hillcroft Residential Care Home
16-18 Long Lane, Ormskirk, L39 5AT
Operated by Raycare Limited
35 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by the manager, good retention from bonuses and low agency use, positive culture, but medicine storage gaps and basic training hold it back."
Safety & Risk
6/10
✓
Most medicines were stored securely however we found that topical creams were left in people's rooms. The date of opening was not recorded for these creams... Recent risk assessments for bed rails had not been conducted.
Staff Culture
8/10
✓
We found a positive culture at the home. People and their relatives spoke highly of the staff, and staff told us they loved their jobs.
Staffing Levels
8/10
✓
There were enough staff to meet people's needs with a low reliance on agency staff. The registered manager had adopted a bonus scheme to enhance pay which improved staff retention.
Training & Dev
6/10
✓
Staff completed inductions when they started their jobs and training in relevant courses was up to date. The registered manager completed regular 1-1 supervisions with staff and staff felt able to ask for guidance when needed.
Management
8/10
✓
Staff said the current registered manager had made a lot of changes which had improved the service, and said they felt supported in their roles.
Programmes
6/10
✓
Per 2019 comprehensive inspection: A varied programme of activities was arranged, which people told us they enjoyed. This showed trips out to local places of interest were organised each week... An innovative projector had been installed... 'magic table.'
Points to consider
Staff get standard induction, up-to-date training, and supervisions but no specialist courses or funded qualifications.
Staff completed inductions when they started their jobs and training in relevant courses was up to date. The registered manager completed regular 1-1 supervisions with staff
Some gaps in medicine storage like creams in rooms without open dates and overdue bed rail checks that got fixed on the spot.
we found that topical creams were left in people's rooms. The date of opening was not recorded for these creams. This was immediately addressed... Recent risk assessments for bed rails had not been conducted for the 3 people that had them. This was immediately actioned
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews