Working at Hillcroft Nursing Home Lancaster
Westbourne Road, Lancaster, LA1 5DX
Operated by Hillcroft Nursing Homes Limited
20 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel well supported in an open culture with strong safety practices, but staffing is adequate without team stability details and activities lack variety."
Safety & Risk
7/10
✓
2022 inspection: Staff had received training on infection prevention and control. Per 2019: People were safely supported to receive their medicines. Systems were in place to record and review accidents and incidents.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: One staff member said, 'There is a culture here of being open and honest.' Staff told us they could contribute to the way the service was run through team meetings and supervisions.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People, relatives and staff told us staffing levels were enough to keep people safe. We observed the service had appropriate staffing levels.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us they had access to training and development relevant to their role. They received ongoing training that met the Care Certificate standards.
Management
6/10
✓
Per 2019 comprehensive inspection: Staff felt well supported by the registered manager. The registered manager maintained a presence within the home and had an open-door policy.
Programmes
5/10
!
Per 2019 comprehensive inspection: Activities were overseen by a recreation therapist. We observed activities taking place including arts and crafts, entertainers and community access.
Points to consider
Staff numbers are enough to keep people safe but nothing special with no info on agency workers or team stability.
Per 2019 comprehensive inspection: People, relatives and staff told us staffing levels were enough to keep people safe. We observed the service had appropriate staffing levels to keep people safe.
Activities include arts, crafts, entertainers and some outings but no specialist programmes to make shifts more varied.
Per 2019 comprehensive inspection: Activities were overseen by a recreation therapist who had a good knowledge of people's likes and dislikes. They know [family member] well. [Person] likes arts and crafts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews