Working at Hillcroft Nursing Home Caton Green
Caton Green Road, Lancaster, LA2 9JH
Operated by Hillcroft Nursing Homes Limited
31 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Effective training, meaningful activities and approachable management, but no guidance on variable dose medicines and staffing concerns on one unit."
Safety & Risk
6/10
✓
There was no guidance on when to offer as and when medicines and the suitable dose to administer.
Staff Culture
7/10
✓
Staff told us they felt included in decisions made and were regularly asked their views... 'Staff meetings give us a chance to voice our opinions.'
Staffing Levels
6/10
✓
People, relatives and staff told us staffing levels were enough to keep people safe. We observed the service had appropriate staffing levels... One staff member commented, 'Staffing levels are excellent.'
Training & Dev
7/10
✓
The provider had its own training academy that ensured all staff received effective ongoing training throughout their employment. Staff told us they were supported... regular supervision.
Management
7/10
✓
One staff member confirmed, '[Registered manager], is the first person I would go to if I had a problem. They are so approachable.'
Programmes
8/10
✓
One person's challenging behaviours had diminished as their participation in meaningful activities increased. This led to a reduction of additional medicines.
Points to consider
Staffing levels are enough to keep people safe but some feedback says they should be higher on one unit for better care.
we received some feedback staffing levels should be increased on one unit to enhance the care people received.
No written guidance for giving variable dose medicines so nurses decide the dose themselves.
When there was a variable dose, such as one or two tablets, the nurse used their discretion on how many to administer. There was no guidance on when to offer as and when medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews