Working at Hillcroft Nursing Home Carnforth
North Road, Lancaster, LA5 9LX
Operated by Hillcroft Nursing Homes Limited
64 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Supportive management and positive team culture with strong safety practices, but basic activities and limited training hold it back."
Safety & Risk
8/10
✓
Staff had maintained safe and effective infection prevention and control practices. There were enhanced cleaning routines, which were thorough... We were assured that the provider was using PPE effectively and safely. Per 2022 inspection.
Staff Culture
7/10
✓
One staff member commented, 'I like my job, I enjoy it. We have got a good team.' A relative commented, 'they are like family.' Per 2018 comprehensive inspection.
Staffing Levels
6/10
✓
We found there were sufficient numbers of staff during our inspection visit. One person commented, 'There is more than enough [staff].' Per 2018 comprehensive inspection.
Training & Dev
6/10
✓
All staff we spoke with told us they had received an induction at Hillcroft's own training academy... plus ongoing yearly refresher training. Not all staff said they had received recent one to one guidance or appraisal. Per 2018 comprehensive inspection.
Management
7/10
✓
About the registered manager one relative told us, 'The Matron [registered manager] is excellent. I can ask her anything.' Staff told us they felt supported by the registered manager. Per 2018 comprehensive inspection.
Programmes
4/10
!
There was a timetable of activities that people had the option to participate in. On the day we visited the hairdresser also visited... enjoyed accompanying the cleaner and was given a duster. Per 2018 comprehensive inspection.
Points to consider
Only basic activities like hairdresser visits and helping clean, no dedicated coordinator or varied programme to make the job more interesting.
There was a timetable of activities that people had the option to participate in. On the day we visited the hairdresser also visited... enjoyed accompanying the cleaner and was given a duster. Per 2018 comprehensive inspection.
Just standard induction and yearly refresher training, no specialist courses or funded qualifications to help you grow.
All staff we spoke with told us they had received an induction at Hillcroft's own training academy... plus ongoing yearly refresher training. Not all staff said they had received recent one to one guidance or appraisal. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews