Working at Hillcroft House Galgate
Chapel Lane, Lancaster, LA2 0PR
Operated by Hillcroft Nursing Homes Limited
43 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported by management and enjoy the friendly culture, but basic activities and adequate staffing hold it back."
Safety & Risk
8/10
✓
2020 targeted inspection: We were assured the service were following safe infection prevention and control procedures; Per 2019: Staff received training on safeguarding, robust risk assessments, systems to record and review incidents.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: One staff member told us, 'I love working here, it is good to be part of the team.' People and relatives said there was a friendly and relaxed atmosphere.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: During our visit we saw there were enough staff to ensure people received support in line with their assessed needs. When people requested support from staff, the staff responded to these requests promptly.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: The provider had their own training academy. All new staff had received a thorough induction... they received regular supervision which included feedback about their performance.
Management
8/10
✓
Per 2019 comprehensive inspection: Staff felt very supported by the manager and management team. One staff member commented, 'I love [registered manager] she genuinely cares about the residents and cares about the staff.'
Programmes
4/10
!
Per 2019 comprehensive inspection: 'I read quite a lot and do crosswords, we have exercise and arts and crafts classes.' 'I like watching television and going on the trips.'
Points to consider
Only basic activities like arts and crafts, exercise classes, crosswords, and occasional trips, with no dedicated coordinator or special programmes to vary the workday.
Per 2019: 'I read quite a lot and do crosswords, we have exercise and arts and crafts classes.' 'I like watching television and going on the trips.'
Staffing is adequate to meet needs and answer calls promptly, but nothing special like low agency use or high staff retention mentioned.
Per 2019: 'During our visit we saw there were enough staff to ensure people received support in line with their assessed needs. When people requested support from staff, the staff responded to these requests promptly.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews