Working at Hillcroft
St Ebbas, Epsom, KT19 8QJ
Operated by Surrey and Borders Partnership NHS Foundation Trust
6 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported by approachable managers and the team is happy with good training, but adequate staffing lacks strong retention and activities miss specialist programmes."
Safety & Risk
7/10
✓
Staff knowledgeable in safeguarding, risks monitored with plans, medicines secure with no gaps, incidents recorded and reviewed for themes and improvements.
Staff Culture
7/10
✓
Staff happy and supported: 'I am very happy... so much has improved.' Team getting on better, good handovers, staff meetings on various topics.
Staffing Levels
6/10
✓
People were cared for by enough staff. We did not see anyone waiting... A relative said, 'There are always enough staff.' Improvements made from previous issues.
Training & Dev
7/10
✓
Wide range of training topics, induction, Care Certificate encouraged, regular monthly supervision and appraisal: 'There is always regular training and they seem to cover everything I need'.
Management
8/10
✓
Staff felt supported: 'Good support from the manager who will back us if we ever need it. She pushes us to be better.' Relatives said manager is 'brilliant' and 'very approachable'.
Programmes
6/10
✓
Range of activities: sensory room, peace garden, aromatherapy, outings to seaside/bowling, gardening, pictorial aids and touch screen whiteboard for daily activities.
Points to consider
Staff numbers are adequate with no waiting but no details on low staff turnover or minimal agency use to make workloads easy.
People were cared for by enough staff. We did not see anyone waiting... 'More staff are now made available to accommodate hospital appointments'.
Activities include sensory room, garden and outings but no specialist programmes or staff trained in advanced therapies.
People had access to a range of activities... peace garden... aromatherapy sessions... sensory room... going to the seaside and bowling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews