Working at Hillcrest Residential Care Home
Hillcrest, Frodsham, WA6 6ES
Operated by Aurem Care (Hillcrest) Limited
32 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by approachable management and receive good training with strong safety practices, although staffing isn't always enough and activities are basic."
Safety & Risk
8/10
✓
2021 targeted inspection: 'We were assured' on preventing infections, PPE use, testing, shielding, admitting safely, hygiene, outbreak management; Per 2019: good safeguarding understanding, incidents recorded and investigated, accidents monitored for trends
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: staff said 'I love working here', 'felt supported... able to approach the registered manager... felt their voice mattered'; relaxed and homely environment
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'Sufficient numbers of safely recruited staff were deployed to meet the needs of people living at the service. Most people and their relatives felt there were enough staff'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'Staff felt they received the training they needed... supported to develop their skills and gain qualifications in care... confirmed they had supervision'; 2021: 'Staff had all received training to meet the requirements of their role and for the management of COVID-19'
Management
7/10
✓
Per 2019 comprehensive inspection: registered manager had 'open door' policy, passionate about person-centred care, staff spoke highly and felt supported; 2021 relatives: manager 'open and honest as well as being approachable'
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'The services' activities coordinator provided a range of activities... trips to the local shops, pub and café. Objects... for people living with dementia... entertainers visited the service regularly'
Points to consider
Not all residents and relatives felt there were always enough staff on duty
Most people and their relatives felt there were enough staff on duty to meet people's needs
Only basic activities like local trips, entertainers, and sensory objects with no specialist programmes
The services' activities coordinator provided a range of activities that people enjoyed including trips to the local shops, pub and café. Objects were available for people living with dementia to interact and engage with
Missing guidance on when to give as-needed medicines and reasons not always recorded, fixed immediately
Guidance for when to administer 'as required' medicines and creams was not always in place and the reason for administering them had not always been recorded. The registered manager took immediate action to address this issue
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews