Working at Hillcrest

Safety issues like poor risk assessments, sloppy infection control, and medication storage or guidance gaps make care riskier than it should be.

Risk assessments... did not contain enough detail... infection... not applied consistently. Some areas... had a malodour... Medicines... not always implemented effectively.

Training records don't show completion dates or cover all staff supervisions, so it's unclear if training is fully up to date.

The training matrix did not show the dates staff had completed training so we could not be assured training was up to date, and the supervision matrix did not include all staff.

Management oversight is weak with ineffective audits and unhelpful slang from leaders that doesn't set a good example.

The provider's quality assurance systems had not always ensured... risks addressed... Leaders of the service used slang terms to refer to people which was not respectful.