Working at Hillcrest
106 Thorpe Road, Norwich, NR1 1RT
Operated by 365 Care Homes Limited
52 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"A supportive staff team and good atmosphere with enough staff for care and fun activities like chickens, but some doors and a cabinet with razors weren't locked."
Safety & Risk
4/10
!
We found some doors that should have been locked by bolts... were not secured... lockable cabinets in rooms on the unit supporting people living with dementia were secured we found this was not the case for one person's room. This contained topical creams and also razors.
Staff Culture
6/10
✓
Staff spoke positively about working in the service. They told us the whole staff team was supportive and worked well together... good atmosphere and staff seem happy to be working there.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs... staffing levels meant they could also spend time talking with and supporting people with their emotional well-being.
Training & Dev
5/10
!
Staff had received training in medicines administration and had their competency to administer medicines assessed; staff had received training in adult safeguarding.
Management
6/10
✓
The registered manager had reviewed their systems and reflected... daily walk rounds by the management team... helped make the improvements required.
Programmes
6/10
✓
The service had recently acquired several chickens... prompted much reminisce from people living in the service and had provided positive activity and independence.
Points to consider
A few utility room doors and one cabinet with razors in a dementia bedroom weren't locked, even though risks were low.
We found some doors that should have been locked by bolts at the top of the doors were not secured... Most of these rooms, such as the sluice room and cleaning cupboard... one person's room. This contained topical creams and also razors.
Only standard mandatory training like medicines and safeguarding, no specialist courses or funded qualifications.
Staff had received training in medicines administration and had their competency to administer medicines assessed. Staff had received training in adult safeguarding.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews