Working at Hillcrest Manor Nursing Home
Reabrook, Shrewsbury, SY5 0DL
Operated by Hillcrest Manor Limited
43 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive management, positive staff culture and strong safety practices, but adequate staffing and basic training lack stable teams and advanced development."
Safety & Risk
8/10
✓
2020 targeted inspection: Assured safe infection prevention with effective PPE use, testing, cleaning, and policy; per 2018 staff confident in reporting concerns, medicines safe, incidents analysed to reduce falls.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff morale was good, they felt valued and supported, with comments like 'I love my job and I love working here' and 'management do listen'.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were sufficient staff to meet people's needs, staff responded quickly to call bells, and a relative noted staffing had improved.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received regular training such as manual handling and safeguarding, induction with shadowing, and specific training like PEG feeding refreshers organised before admissions.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff felt well supported by approachable registered manager who did supervisions and held monthly meetings where staff could speak their mind.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Designated activity staff provided varied activities including gardening club, cookery club, singer visits, and hairdresser sessions.
Points to consider
Staff numbers get the job done but no details on low agency use or long-serving teams.
There were sufficient staff to meet people's needs and to help keep them safe. Per 2018 comprehensive inspection
Training covers basics and some specific skills but no funded qualifications or career paths.
I get regular training each year, such as manual handling, health & safety, food hygiene and safeguarding... you can ask for anything specific. Per 2018 comprehensive inspection
Varied activities with a coordinator like gardening and cooking clubs but no specialist programmes.
We have lots of activities. I'm in the gardening club. There is also a cookery club. Per 2018 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews