Working at Hillcrest House
Barbican Road, Looe, PL13 1NN
Operated by Minster Care Management Limited
75 bedsNursing homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.0/10
Key Finding
"Engaging activities and innovative programmes like virtual reality impress, but unclear manager roles and medicine record gaps need attention."
Safety & Risk
3/10
✕
There were gaps in the medicine administration records (MAR) which had not been reported as errors. Handwritten MARs did not always contain the required information for staff to administer medicines effectively.
Staff Culture
4/10
!
Communication has been really bad. The gossip machine has filled in any gaps and so morale is not good.
Staffing Levels
4/10
!
We have dropped below planned levels of staff in the past several weeks. Agencies have not always been able to help us. We are still using some agency but hoping to recruit new staff.
Training & Dev
5/10
!
under half of the staff team had received recent supervision. The recent challenges faced by the service of COVID-19 outbreaks and a scabies outbreak had put pressure on the management team and taken them away from such tasks.
Management
3/10
✕
The respective roles and responsibilities for each manager had not been clearly defined. This meant there was no consistent oversight of the quality of the service provided at Hillcrest House.
Programmes
6/10
✓
People were able to join in with activities if they wished. There were activity co ordinators who worked with people on a one to one basis or in small groups... The service had joined the GOALD (Generating Older Active Lives Digitally) project... virtual reality headsets... dementia dog.
Points to consider
Managers do not have clearly defined roles, so oversight of the home is inconsistent.
The respective roles and responsibilities for each manager had not been clearly defined. This meant there was no consistent oversight of the quality of the service provided at Hillcrest House.
Staff numbers have been low at times with agency staff used to cover shifts.
We have dropped below planned levels of staff in the past several weeks. Agencies have not always been able to help us. We are still using some agency but hoping to recruit new staff.
Medication records have gaps and errors are not always recorded properly.
There were gaps in the medicine administration records (MAR) which had not been reported as errors.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews