Working at Hillcrest Care Home
Byng Road, Richmond, DL9 4DW
Operated by Sirtin Limited
34 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by an approachable manager in a stable motivated team with strong safety, but basic activities rely on temporary staff and COVID pressures affected staffing."
Safety & Risk
8/10
✓
Per 2022: assured on effective PPE use, up-to-date IPC policy, preventing/managing outbreaks, risk assessments minimising risks, regular testing identifying cases timely.
Staff Culture
7/10
✓
Per 2018: 'team of motivated staff many of which had worked at the service for several years'; staff 'feel supported'; culture of 'honesty and openness'.
Staffing Levels
5/10
!
Per 2018: 'Staffing levels were sufficient to meet people's needs' and 'enough staff'; per 2022: 'measures in place to mitigate... COVID-19 related staff pressures'.
Training & Dev
6/10
✓
Per 2018: training in dementia care, safeguarding, infection control, moving and handling, additional for continence and eating/drinking; regular supervisions; per 2022: IPC and COVID-19 training completed.
Management
7/10
✓
Per 2018 comprehensive inspection: registered manager approachable with comments 'absolutely fantastic and very friendly'; staff 'feel supported and can talk to the manager at any time'.
Programmes
4/10
!
Per 2018: 'people were engaged in games and activities'; 'additional member of staff... responsible for activities each morning... temporary arrangement whilst an activities co-ordinator was recruited'; individual outings.
Points to consider
Staffing is adequate but faced COVID related pressures needing mitigation measures.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Only basic activities like games and outings, run by temporary staff while recruiting a dedicated coordinator.
The registered manager had organised for an additional member of staff to be responsible for activities each morning. This was a temporary arrangement whilst an activities co-ordinator was recruited.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews