Working at Hillcrest

Medicines were managed safely. Risks were assessed and monitored. There was a positive approach to safety and risk which was not restrictive for people.

Staff told us there was a positive culture at the home. One staff member told us, 'We've realised we're a team and we can't do it without each other.'

There were enough staff deployed to meet people's needs. We observed that staff were busier in the nursing unit.

People were supported by staff who were trained to meet their specific needs. There was a supervision and appraisal system in place.

An activities coordinator was employed and an activities programme was in place. Entertainers visited, quizzes were held, and arts and craft sessions were organised. Trips to Alnwick Garden 'Elderberries' were also carried out.