Working at Hillcrest 2
14 Hillcrest Avenue, Northampton, NN3 2AB
Operated by Achieve Together Limited
6 bedsResidential homes
Workplace Score
8.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.6/10
Key Finding
"Strong leadership, passionate staff, excellent training and innovative activities, but some agency staff and an ongoing safeguarding concern."
Safety & Risk
8/10
✓
Effective safeguarding, staff knew procedures; incidents logged/analysed; medicines safe; but one active safeguarding concern investigated with policy changes implemented.
Staff Culture
9/10
✓
Staff said they loved their work and were passionate... 'I love my job, it's a happy home'... felt valued, supported, with phenomenal encouragement and promotions.
Staffing Levels
8/10
✓
There were enough suitability trained staff on shift to ensure people were safe... Accurate staffing levels were in place; some agency staff used but trained equivalently and supplied regularly.
Training & Dev
9/10
✓
Staff induction training and mentoring was extensive... all staff were 'PROACT-SCIP' trained... specialised training for autism, communication needs; silver Investors in People award for staff development.
Management
9/10
✓
The management team provided strong leadership and led by example. Relatives, staff and other agencies were very positive about the leadership... described the registered manager as 'an asset', 'supportive,' and 'positive.' Staff said managers were approachable, promoted them, and worked alongside staff.
Programmes
9/10
✓
Bespoke ADP for employment/leisure; innovative sensory tools (bus sounds, surgery audio); PROACT-SCIPr-UK, TEACCH; community links (gym, mosque, jobs); people progressed to independent living; awards for innovation.
Points to consider
Some agency workers cover shifts, though they get the same training and are regular ones who know the home.
We saw evidence that agency staff had the same training as Alderwood 2- Hillcrest 2 staff and that the service had decided with two agencies to supply regular staff who knew the service well.
A safeguarding concern was still open at inspection and needed policy updates and staff retraining.
A safeguarding concern that was still active at the time of inspection had been investigated by the local Authority and recommendations had been put in place and the provider had demonstrated that they had learnt from the incident.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews