Working at Hillcrest
10 Great North Road, Welwyn, AL6 0PL
Operated by Candour Care Services (Hillcrest) Limited
9 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Supportive management, happy and valued staff in a strong team, stable staffing with no agency use, and effective safety systems."
Safety & Risk
8/10
✓
The provider had effective systems to help protect people from the risk of harm or abuse... Risks... assessed and measures put in place... Incidents and accidents were recorded, investigated and reviewed.
Staff Culture
8/10
✓
Staff were happy in their role and told us they felt valued. Staff told us they worked in a supportive team, which enabled them to share learning and develop in their roles.
Staffing Levels
7/10
✓
Staff told us there were enough staff deployed to provide safe and effective care for people. The service did not use any agency staff.
Training & Dev
7/10
✓
Staff received training and refresher updates in basic core areas as well as training specific to meet the needs of the people they supported. Staff completed a robust induction programme.
Management
8/10
✓
Staff praised the registered manager for being supportive and always available to help. One staff member said, '[Registered manager] really enlightened me... They are quick to act on any concerns or complaints and they welcome any suggestions we make.'
Programmes
7/10
✓
The service embraced the principles of Active Support... People were supported to engage in activities including cycling, trampolining, swimming, bowling, dining out... music therapy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews