Working at Hillbrow
150 Crabble Hill, Dover, CT17 0SE
Operated by Voyage 1 Limited
9 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive management and well-managed safety risks, but staffing lacks strong retention details and activities miss dedicated coordination."
Safety & Risk
8/10
✓
Risks to people were fully assessed and appropriately managed... Medicines administration records were complete... When things went wrong lessons were learnt.
Staff Culture
7/10
✓
There was an open and transparent culture at the service. Staff were motivated and appropriately managed and supported.
Staffing Levels
6/10
✓
There continued to be enough staff to support people safely. Staffing was arranged flexibly so that people were provided with one to one support when this was needed.
Training & Dev
7/10
✓
Staff had completed specialist training specific to people's needs in areas such as autism awareness, diabetes and dementia awareness.
Management
8/10
✓
Staff said, 'The registered manager is staff and service user orientated and goes above and beyond... she's really supportive.'
Programmes
6/10
✓
People led active lives and accessed a wide range of activities of their choice in the community... trips for shopping and lunch, accessing day centres, activities at the sports centre and sensory activities.
Points to consider
Staffing is adequate with enough people and flexible one-to-one support when needed, but no details on low staff turnover or no agency use.
There continued to be enough staff to support people safely. Staffing was arranged flexibly so that people were provided with one to one support when this was needed.
Role includes supporting community outings, shopping, cooking, gardening and sensory activities, but no dedicated activities coordinator or specialist named programmes.
People led active lives and accessed a wide range of activities... trips for shopping and lunch, accessing day centres... sensory activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews