Working at Hillbeck Residential Care Home
Roundwell, Maidstone, ME14 4HN
Operated by Charing Hill Limited
60 bedsResidential homes
Workplace Score
1.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 1.7/10
Key Finding
"Staff don't feel supported or listened to by leaders in a closed culture, with insufficient staffing and poor safeguarding."
Safety & Risk
1/10
✕
We found 4 repeated breaches of the legal regulations in relation to safeguarding people from abuse, safe care and treatment including the management of medicines... The management of risks was not robust which placed people at risk.
Staff Culture
1/10
✕
There was a closed culture at the service. A "closed culture" is a poor culture that can lead to harm... Staff did not feel they could speak up and that their voice would be heard.
Staffing Levels
3/10
✕
staff fed back that at times the staff levels were not sufficient. Comments included, “We get by on a good day, if everyone is in and people are well”, “There are not enough staff, especially upstairs... “We need at least one extra person...
Training & Dev
2/10
✕
staff we spoke with told us they had not been trained in how to administer this [epi pen]. Although the registered manager told us all staff had been trained, they were unable to provide evidence of this.
Management
1/10
✕
Staff did not feel supported or listened to. Leaders failed to ensure the robust oversight of people’s care and staff conduct.
Programmes
/10
✕
Points to consider
Staff don't feel listened to or supported by leaders, with concerns about other staff ignored.
The majority of the staff did not feel supported when it came to dealing with concerns... staff told us they had been raising with their seniors, their concerns about the conduct of staff they worked with. However, there was a lack of evidence action had always been taken swiftly
Safeguarding is poor, with abuse not always reported or investigated properly.
they had not reported this as a safeguarding concern. They told us they would only report this if there had been a mark on the victim or long term emotional harm.
Staff say there aren't enough of them, especially when residents need extra help after operations.
Comments included, “There are not enough staff, especially upstairs, because 2 residents have recently had hip operations so require more time and support then they did” and “We need at least one extra person because the level of some people’s dependency has increased.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Inadequate
Safe
✕
Inadequate
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews