Working at Hill View

No permanent manager in place yet, just a new one starting who plans to register.

At the time of our inspection there was not a registered manager in post. A new manager had recently started and intended to register.

Not enough staff on night shifts for 8 residents including 2 needing one-to-one, so some people get left alone during personal care.

from 7pm – 7am there were 3 staff supporting 8 people, 2 of which require 1:1 support at all times. One staff member told us '[Person] or [person] gets left on their own a while'

Accidents and incidents not always recorded properly, so patterns and lessons are missed.

We found accidents and incidents were not always recorded. This meant patterns could not be identified and lessons could not always be learned, we found similar accidents and incidents had occurred as a result.