Working at Hill View Care Home
Hurst Lane (Off Crankshaw Street), Rossendale, BB4 7RA
Operated by Marton Care Homes Ltd
45 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Safe practices, engaging activities, and improving staff culture, but no permanent manager and some agency staff use."
Safety & Risk
7/10
✓
The provider had systems to protect people from abuse and avoidable harm. Staff managed people's medicines safely, in line with national guidance. Risks to people's health and wellbeing were managed safely and effectively.
Staff Culture
6/10
✓
Staff too felt the service had improved under the regional support manager and deputy manager. One told us, 'There have been improvements. It's more organised, staff are clearer about their roles.'
Staffing Levels
5/10
!
Relatives and staff were happy with staffing levels at the home. They felt there were enough staff available to meet people's needs. 'There was a high turnover of staff but it's more stable now. They use some regular agency staff.'
Training & Dev
5/10
!
The provider ensured staff received an effective induction and completed the training necessary to support people well. Staff received regular supervision and yearly appraisals.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. The provider's regional support manager had been managing the home since January 2022, in the home's manager's absence.
Programmes
6/10
✓
The home had an activities co-ordinator, who supported people with a variety of group and one to one activities. During the inspection, we saw people taking part in card making and armchair exercises.
Points to consider
No permanent manager in place, a regional support manager is running things instead.
The service did not have a manager registered with the Care Quality Commission. The provider's regional support manager had been managing the home since January 2022, in the home's manager's absence.
Staffing is adequate but uses some regular agency staff and had high turnover before.
'There was a high turnover of staff but it's more stable now. They use some regular agency staff. There are no problems.'
Only standard induction, training, and supervisions with no specialist courses or funded qualifications.
The provider ensured staff received an effective induction and completed the training necessary to support people well. Staff received regular supervision and yearly appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews