Last updated: 9 February 2026
"Hands-on caring management, stable long-serving staff and positive culture, although activities lack a dedicated coordinator and feel routine."
People were protected from potential abuse and avoidable harm by staff who had up to date safeguarding training and knew about the different types of abuse and how to report it. Risks were clearly identified, and staff had guidance to help them support people to reduce the risk of avoidable harm.
Staff felt respected, valued and supported and said they were fairly treated. There was a positive attitude in the staff team with the aim of trying to provide the best care possible for the people living at the service.
People were supported by a mostly long serving staff team. Staffing levels were flexible to enable the service to provide a bespoke service to people to meet their needs.
Staff training covered those areas identified as necessary for the service and additional training to meet people's specific needs. Regular supervision sessions were arranged where staff were able to discuss any training needs.
People and staff were complimentary of the registered provider and described them as; 'Always making themselves available, very hands on and caring.'
Each person had their own personalised activity planner. People undertook a wide selection of activities inside and outside of the service. For example, shopping, meals out and holidays.
Activities are regular outings and shopping but no dedicated coordinator or specialist programmes, so the role may feel routine at times.
Some people had staff support to access activities and holidays. This was flexible and provided in response to people's choices.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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