Working at Hill Top Lodge

Processes in place for safeguarding, risk assessments, safe medicines management overall; minor PEG chart omission noted and corrected by managers

Staff member told us 'The managerial support is fantastic, they always come to help me', another said, 'My colleagues are nice and the managers.' Positive open culture

We received mixed views about the numbers of staff available... We observed staffing levels enabled people to get assistance when required, buzzers were answered quickly

Staff told us they had access to ongoing training... venepuncture, palliative care and catheterisation... regular supervision every 2-3 months

The registered managers had good oversight... relatives told us, 'The managers are approachable, you see them out and about.' Staff said, 'The managerial support is fantastic'

Range of activities: bingo, musical days, exercise, painting, light physical activity, coffee mornings at church