Last updated: 10 February 2026
"Approachable managers and a brilliant team culture with innovative programmes, although staffing is adequate but lacks details on team stability."
Staff were trained to recognise and respond to abuse... Risks to people's health and well-being were assessed... Medicines were managed in a safe way.
Comments we received from staff included, 'We make a good team, we all pull together', 'We are all team players...', and 'We are a brilliant team; we all help each other.'
There were sufficient numbers of staff deployed across the home to meet people's needs.
Staff told us the level and types of training provided were appropriate... We have a trainer come in to do face-to-face training and we have on-line training too. We needed to use a slide sheet... so we were all given training specifically for that.
People and their relatives told us the registered manager and the deputy manager were approachable and visible within the home. Staff concurred saying, 'We can go to [name of registered manager] with anything.'
People living at Hill Lodge formed a Makaton signing group... The video went viral... invited to turn on the town's Christmas lights and performed on stage to a large audience.
Staffing is adequate but nothing special, with no details on team stability or low agency use.
There were sufficient numbers of staff deployed across the home to meet people's needs.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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